We typically respond within 1–2 business days. To help us help you faster, please include the following information when you write to us:
Is Trimmi safe to use? Will it delete photos without asking?
Trimmi never deletes anything automatically. You always review and confirm
before any action. Deleted photos go to the iOS "Recently Deleted" album,
where they can be restored within 30 days.
Does Trimmi upload my photos anywhere?
No. All scanning, similarity detection and compression happen entirely on
your device. Nothing is uploaded.
How do I manage or cancel my subscription?
Open the iOS Settings app › tap your name at the top › Subscriptions ›
Trimmi. From there you can change plan, cancel, or restore the free trial
period. You can also visit
apps.apple.com/account/subscriptions.
I purchased Pro on another device. How do I restore it?
In Trimmi go to Settings › Restore Purchases. Make sure you are signed in
with the same Apple ID you used for the original purchase.
I bought the Lifetime plan. Will I get future features?
Yes. Lifetime is a one-time purchase that unlocks all current and future
Pro features for as long as Trimmi is available on the App Store.
Why do I see fewer duplicates than I expected?
Trimmi only flags items it is highly confident about, to avoid false
positives. You can also check the "Similar" section, which groups
near-duplicates and burst shots that are not exact copies.
Found something that doesn't work as expected? Please email us with "BUG" in the subject line and as much detail as you can share. Bug reports help us ship fixes faster for everyone.
We love hearing what you'd like Trimmi to do next. Email us with "IDEA" in the subject and tell us what you're trying to achieve — even short notes are appreciated.